So, I went into a health store to buy one bottle of vitamins. I left exhausted from the sales reps’ attempts to sell me everything from powders to teas. It was obvious he ...
Have you ever received poor customer service and asked for a supervisor to report the problem only to have the situation made worse by management? Recently, I experienced opposite ...
When it comes to running a business, there are so many things that have to be focused on in order to keep things running smoothly. Keeping it all going can take a whole team of ...
In my post last week, I began looking at some of the frustrating things that often occur or are assumed to be the normal way of doing things by many when it comes to the idea of ...
Being a great customer service representative and fully satisfying the needs of the customer does take a little effort, something it seems only a few want to take the time to ...
A recent article by Michael Hess on the CBS Money Watch site seeks to get to the root of the issue that plagues customer service, and I am inclined to agree with his conclusions, ...
There are some important things that I learned about customer service as an executive in a small company. One was that we had to act and react to events like a big ...
Dealing with issues that arise while working in almost any kind of customer service position can require quick thinking and a good knowledge of your company and product, so as to ...
The fine art of excellent customer service is one that takes the proper amount of care for the customer, without becoming an irritant to them. There are many ways you can irritate ...
I recently had a very good experience with a company dealing with their customer service. As a retired executive of a small company, I know about customer ...
If you work in a customer service field that requires you to deal with customers and clients mainly through telephone communication, then there are many tips you should be aware ...
A recent expose’ looking into bad customer service at some major retail companies was recently posted, and the results are very saddening. The report was conducted by ABC15 ...
In a recent article I read on a blog dealing with jobs and various leadership discussions, I ran across one that kind of caught my fancy and so I wanted to share some points about ...
In this modern computerized world, most everyone knows a little something about the various social media sites out there, but we may not always think about the way that those ...
You’ve applied for several jobs in the Customer Service field in top positions in various companies hoping to snag one. In a day’s time, you’ve heard back from three, now what? ...
In recently looking through some various articles on customer service in general, I ran across one that gave some tips to consumers on how to reach out and acquire quick service ...
Is being on time really that important? I mean, what’s a few minutes once a week or so? The customers at the Customer Service desk can hang on for a few more minutes. What does ...
If you work in a branch of the customer service industry that gives you interaction with customers via a telephone, here is some interesting information from a study discussed in ...
You have the interview for the customer service job of your dreams. Everything is going great and you think you have the job nailed. You give the interview your job references, ...
In the past few postings, I have been examining various aspects and tips for what it takes to truly succeed in the customer service industry. At various times I have touched upon ...
