Inside Sales Lead

·          Supervise and evaluate direct reports through coaching, providing feedback, and driving results.

·          Monitor sales staff performance to ensure that goals are met.

·          Facilitate team meetings through effective communication while providing team members with information and resources to effectively perform their roles.

·          Ensure adequate standards are met for attendance, payroll, performance documentation and other established practices and procedures.

·          Properly analyze and report sales results, productivity, and quality.

·          Take direct ownership in ensuring the team consistently, responsibly, and ethically sells DISH Network products and subscription services.

·          Fully understands and embraces that within our highly competitive industry, results and performance are ‘must haves’ in meeting all Company subscriber acquisition goals.

·          Assist Sales Associates with resolving incoming calls that require a greater level of expertise in order to provide a quality customer experience.

·          Attend departmental and Company All Team Meetings as required.

·          Other duties as assigned.  This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position.

·          3+ years experience in telesales in a call center environment required.

·          Minimum of 1 years experience in a sales supervisor role within a call center required.

·          Associate’s Degree required.