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For your reference, we have included the original job posting below.
EHR Technical Analyst
Job Number:
43879213
Company Name:
Kelly Services
Job Location:
Raritan, NJ US
Job Category:
Customer Service
EHR Technical Analyst
Kelly Services is seeking a field based EHR Technical Analyst .
Important information : This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the ""apply now"" button below to submit your resumes. If you have questions about the position, you may contact the recruiter at ; however your resume must be received via the ""apply now"" button included within. Please also note that this position does not offer any sponsorship at this time.
SUMMARY OF POSITION: As an EHR Technical Analyst, you will be a key member of the support services team with the responsibility of providing technical expertise about functionality and configuration to customers using EHR software designed for the HIV medical community. In this role, you will focus on the configuration of the application for new sites and to provide technical, functional and education support to end users. The goal is to deploy a site configuration meeting work flow requirements. In addition, you will manage the implementation of Lab, PM, and EHR interfaces by coordinating the interaction between the 3rd party vendor and internal interface team. Many sites will require data mapping and migration. Utilizing a custom data migration tool, you would build and execute the mapping for customer data sets. As an individual contributor in this role, keys to your success include displaying a superior customer service orientation in every interaction with end users, strong analytical and problem solving skills resulting in first-time resolution, and excellent organizational skills with the ability to manage multiple tasks and priorities during peak volume times.
ESSENTIAL DUTIES RESPONSIBILITIES: 1. Accepts responsibility/accountability for responding to all customer issues to resolution, using customer service skills to gather information, diagnose issue and offer solutions/education as applicable. Measures success of solutions and adjusts approach if issue is not resolved. Uses resources available to assign project tasks as necessary while maintaining a high level efficiency and customer satisfaction. 2. Displays strong customer service orientation in all customer communication, using professional, courteous, and tactful communication and problem-solving skills driving high post-inquiry customer satisfaction. 3. Displays solid analytical skills to guide each step of the issue resolution process. 4. Uses time management and transitional skills techniques to ensure high productivity, meeting assigned goal for consistent project progress. 5. Uses applicable systems to enter and track incoming issues to resolution. Ensures data integrity of systems is in alignment with departmental standards. 6. Functions as a high performing team member, using open communication, professionalism and acceptance of individual accountability to drive trust across members of team.
EDUCATION/QUALIFICATIONS: BA/BS Degree or Post-Secondary Training/Certification in Computer Science, Information Systems, or Healthcare 4-8 years Customer Service/Tech Support experience Medical Information Systems / EHR / EMR experience preferred. Superior customer service orientation. Experience with Windows Operating Systems, Software Application Troubleshooting, and Microsoft Office products. Prior position's with responsibility for Development, Data Management, or Reporting. Knowledge of workstation hardware and network setup SSID, Network Authentication, MAC address and troubleshooting. Strong analytical and problem solving skills and attention to reporting accuracy. Effective interpersonal skills written and oral and the ability to communicate effectively with a variety of staff levels. Excellent organization skills, and ability to manage multiple projects and competing tasks/priorities
