Default Management Manager

Default Management Manager

Deloitte & Touche LLP's ("Deloitte & Touche's") Audit and Enterprise Risk Services (AERS) business has a risk-based approach, experienced professionals, comprehensive methodologies, and technical resources. Deloitte & Touche's services combine competency and experience in the areas of financial reporting, risk management, and compliance.

Business Risk

Our Advisory practice solves our clients' most complex financial instrument and physical market challenges by delivering risk advisory, technical accounting, quantitative, technology and operational services.  Specifically, our consulting projects include risk assessment and solution implementation for business strategies and policies, business processes, organization structure, risk modeling, management reporting and treasury, trading and risk systems.  We help clients draw the necessary information from the capital markets, their customers, regulators and other sources, analyze the information across risk classes, and report the information to managers in an efficient but secure format to facilitate tactical and strategic decision making. Our professionals bring extensive experience in risk management, trading, treasury, investment management, operations, accounting, taxation, asset securitization, and management consulting to each assignment.

The Business Risk ("BR") service area is comprised of professionals that possess competency and experience in the areas of risk management, business and operational processes, internal auditing, financial reporting and other internal controls, and regulatory compliance. Business risk professionals use these skills to assess, analyze, and improve the effectiveness and efficiency of governance, financial and operational control processes, offer recommendations to improve operations, and assist clients with enterprise risk and compliance activities.

Governance, Regulatory and Risk Services

Governance, Regulatory and Risk Services - Business Risk practice is a a unique, industry-focused business unit that provides a broad range of integrated advisory services that leverage deep industry experience with strong functional capability and product knowledge. The Business Risk team includes individuals who have industry, client and product knowledge as well as quantitative, regulatory, project management and technology professionals. With specialization in credit risk and credit process management, our cross-functional team includes former risk managers, consumer and commercial lenders, regulators, credit and default management operations managers, and enabling technology consulting specialists. 

Our professionals focus on delivering operational strategy, business process improvement and business integration services through the full project life cycle from assessment through design and implementation.  Our projects span functional operations from originations, credit granting / decisioning, fulfillment, servicing, ongoing portfolio management and default management including performance reporting and measurement.  The Credit and Default Management team assists financial and other credit intensive institutions in designing, implementing and operating state-of- the-art credit management, default management and compliance risk methodologies that represent the leading practices within their industry including the best leverage of enabling technology.

Manager Job Description

The Manager will leverage knowledge and experience to manage the delivery of credit management advisory solutions to leading consumer and commercial lending organizations; including, mortgage, credit card, mortgage, captive finance companies.  Projects will focus on credit processes, controls, credit and behavioral scoring tools and techniques, portfolio analytics, loss mitigation, default management and operational transformation. Typically, engagements are client-specific and designed to yield operational efficiencies and effectiveness, improved cash flows, reduced credit losses and operating expenses, enhanced credit risk management and deployment of enabling technology. 

Manager responsibilities and job duties will include:

• Developing and maintaining deep subject matter expertise in relevant credit management functions
• Running project(s) as project manager or program management office
• Creating deliverables for written & oral presentations
• Designing approaches for projects demonstrating problem-solving ability
• Extending client-relationship building activities
• Identifying potential opportunities/ support sales, proposal/engagement letter development and  marketing efforts to achieve annual sales and managed revenue goals
• Meeting manager level utilization goals annually
• Developing subject matter expertise within the credit lifecycle (i.e., default management) through self study and formal training
• Managing key practice development initiatives involving junior staff
• Assist in the selection and tailoring of approaches, methods and tools to support service offering or client projects
• Actively participate in decision making with engagement management and seek to understand the broader impact of current decisions
• Generate innovative ideas and techniques to challenge the status quo
• Facilitate use of technology-based tools or methodologies to review, design and/or implement products and services
• Play substantive/lead role in engagement planning, economics, billing and project risk review practices
• Assist in mentoring, training, development and retention of professionals
• Play substantive role in enhancing relationships with Deloitte & Touche Audit, Tax & Consulting professionals
• Identify opportunities to cross-sell other services
• Demonstrate a general knowledge of market trends, competitor activities, Deloitte & Touche products and service lines
• Build and nurture positive working relationships with clients with the intention to exceed client expectations and gain understanding of clients' business environment
• Participate in "add-on" sales to client
• Membership and visibility in professional & civic organizations

Minimum requirements:

• The managerial candidate should have 7 or more years experience in the Credit industry and/or consulting environment in a financial services or telecommunications environment.  A BA/BS in an analytical, business or finance-related undergraduate degree is required.  Progression in the Chartered Financial Analyst or Project Management Professional program is a plus. 
• Comprehensive business and technical knowledge of credit lifecycle management methodologies and techniques (as appropriate for a small business, commercial, retail and mortgage credit focus), such as:
• Credit management evaluation, including qualitative and quantitative approaches, as well as modeling, analytics and forecasting
• Default management, loss mitigation and call center procedures
• Credit exposure measurement techniques
• Regulatory compliance and statutory requirements
• Leading practices in credit lifecycle processes, policies, organizational structure, staffing models, data/metrics, reporting, etc.
• Credit lifecycle systems and enabling technologies to enable efficient execution of the areas above
• Understanding of retail, small business, commercial and mortgage activities and applications.
• Project management experience including the application of standard project management methodology
• Experience managing and motivating teams of individuals
• Ability to set priorities, manage time effectively, manage multiple projects, guide and direct the activities of team members and work effectively both independently and within team structures.
• Experience effectively interfacing with senior management and executives especially in client project situations
• Ability to team and network within the organization and externally with clients
• Excellent oral and written communication skills coupled with outstanding presentation skills.
• Willingness and ability to travel extensively (primarily across North America but international travel is possible).
• Deep hands-on experience with and knowledge of Microsoft Office suite including Word, Power Point, Excel, Project and Visio